Refund Policy
Refund Policy - the basics
At Renault Dauphine Restoration Shop USA, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy under the following conditions:
Return Eligibility:
-
Items must be returned within 14 days of purchase.
-
Products must be in original condition, unused, and with all original packaging.
-
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refund Process:
-
Once we receive and inspect the returned item, refunds will be processed to the original payment method.
-
Refunds may take 5-10 business days to appear, depending on your financial institution.
-
Shipping fees are non-refundable unless the return is due to an error on our part.
-
Returns After 14 Days:
-
If more than 14 days have passed, customers may contact us for return credit inquiries on a case-by-case basis.
-
Store credit or partial refunds may be offered at our discretion.
-
Non-Returnable Items:
-
Custom or special-order items are non-refundable unless defective.
-
Items damaged due to misuse or improper installation are not eligible for return.
-
For return requests or inquiries, please contact us at Whitney.RenaultRestorationShop@Gmail.Com